What if my credit card gets lost or stolen?
Can anyone other than the cardholder view statements or make bill payments?
What if there are unauthorized charges on my stolen card?
What if I want to dispute a charge on my statement?
Where do I send my payments?
How much does it cost to view my transaction activity online?
What account information can I see online?
Who do I contact if I have an issue with an item within my online transaction activity?
If I use this service, will I still get a paper statement in the mail?
What security measures does this service use?
What if my credit card gets lost or stolen?
If you have a missing credit card, report it immediately to our 24-hour Customer Service number, 1-866-553-3481. This number is also printed on your monthly statements. We will cancel your card and send you a new one.
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Can anyone other than the cardholder view statements or make bill payments?
The information requested on the Sign In page is designed so that all cardholders can enter the site and view their own account information. In the case of business cards, the company or control account can view the account information of all sub-accounts and make payments on the company or control account. Sub-accounts can view only their own account information. For quality assurance, customer service or account maintenance purposes, Silicon Valley Bank and its employees and agents may also access your account information through this Web site.
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What if there are unauthorized charges on my stolen card?
If your card is stolen, you're not liable for these charges. If you suspect your card has been stolen you should call us right away at 1-866-553-3481.
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What if I want to dispute a charge on my statement?
If you have a problem with the quality of property or services that you have purchased with your Silicon Valley Bank credit card, and you have tried in good faith to correct the problem with the merchant, call us at 1-866-553-3481.
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Where do I send my payments?
Please send any Silicon Valley Bank Credit Card payments via regular mail to:
Silicon Valley Bank
PO BOX 660254
Dallas, TX 75266-0254
Please include your credit card account number on your check.
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How much does it cost to view my transaction activity online?
This is a free service provided to your company as a feature of your Silicon Valley Bank Credit Card.
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What account information can I see online?
The information available online includes account summary information and your monthly transaction activity for the current and two previous billing cycles. For your convenience, you can also view your transaction activity since your latest paper statement was issued through the mail.
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Who do I contact if I have an issue with an item within my online transaction activity?
If you have questions about charges to your account, transactions on your account or any other account information displayed on this Web site, please call 1-866-553-3481. This number is also available after you sign in.
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If I use this service, will I still get a paper statement in the mail?
Unless you elect to receive your statement online, use of this service will not have any effect on whether or not you get a paper statement in the mail.
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What security measures does this service use?
We use advanced encryption techniques, including Secure Socket Layer technology, to protect the information you provide to us over the Internet. You can tell that the session is secure when you see a locked padlock displayed at the bottom of most browser windows. In addition, before displaying any transaction activity information online, we verify the identity of the cardholder, using the sign in or enrollment information.
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